The satisfaction of our clients is our topmost priority and we never compromise on that. We try to give you the best experience however if you’re still not satisfied with the design or service there is a refund policy. We will only accept the refund request on the following conditions:

  • A refund request can be applied within 30 days of the placement of the order.
  • A refund can not be granted once your project moves to round two of alterations.
  • Total payment will be refunded to you just 20% fees will get deduct however if the website is in development phase only 40% of design cost will get deducted.
  • The customer shall not be eligible for a refund if the part of the project is already finalized.

Refund Process:

  • To get a refund you need to send an email to billing@vtogodesign.com along with the reasons why you want a refund.
  • To claim your refund, you can also contact us at live chat or via call 1 800 407 2583
  • Once the return request has been received, we will get back to you within 24 hours and return request shall not be moving further if you do not respond to the email within a day.

For any further queries please contact us at sales@vtlogodesign.com